FREQUENTLY ASKED QUESTIONS

Ensil Canada Ltd. is a member of Ensil Group of Companies www.ensil.com with nearly 30 years of experience has all the technical expertise and resources to be a support and technical partner for your organization. At Ensil we have a proud history of scientific and innovations which covers the fields of Aerospace, Defence, Telecom, Industrial, Medical industries. We are involved in the communities that we serve. At Ensil when it comes to technical ability and customer service we perform not for just what our customers expect of us but to exceed our customer’s expectations.

Carefully pack and ship your product to us. (it is preferable that you insure the product with the courier for its replacement value). Please include with the product the failure report or a description of what the fault description is or any other information that you think might help our technicians to quickly diagnose and repair your item. The more information you provide the quicker the diagnosis and repair would be and quicker and the less it would cost to get your items repaired and sent back to you.

Most repairs are completed in 2 to 4 business days as soon as items are received at Ensil provided parts are available in our inventory. Return shipping will depend on how far and how fast usually from 2 to 4 days UPS ground in the continental United States. Of course, overnight shipping is available as well to most locations.

You will receive a free estimate after we evaluate your item. By providing job-specific pricing we can offer you, our customer, the best pricing. Most repairs can be completed for less than 50% of the cost to buy a new item.

Standard repair turnaround time is 2 to 4 business days and rush repair service is same day provided parts are available in our inventory.

Members of our tech team physically review each item sent in for a free evaluation. They will look for both obvious evidence of damage as well as known common faults for that particular item, and for signs of previous repair attempts. They will test the functionality of some suspect parts and look for signs of catastrophic failure that would make the unit un-repairable. They will not do a complete component by component test during the free evaluation process. Our customers tell us they like the fact that we offer free evaluations and that their repair prices are based on the amount of damage to their items.

The customer is responsible for shipping both to and from Ensil. You select the carrier and method you prefer. UPS, Federal Express, and DHL International are the most common carriers that we have found to be reliable. Your account number can be used for return shipping if requested.

Your satisfaction is our commitment. If your item has been repaired and does not work when it is reinstalled, please call our customer service team at 800-672-6742. We can assist with many installation questions. If it is determined that the unit needs warranty repair services, send the unit back to us with the copy of our work order or invoice along with a note explaining the nature of the problem, and contact information. We will get on it right away. Ensil Warranty

Our techs are working very hard repairing many items and meeting deadlines. However, we can put a technician on the line with you if you have problems during installation that cannot be answered by our customer service team. If you are not getting the answers you need from your customer service representative, please ask to speak to someone else. Our customer service representatives have varying levels of technical knowledge.

You will receive a quotation via email, unless otherwise requested. Print and review the quote and simply sign it authorizing us to do the work and fax it back at 1-800-565-5329. If you use Purchase Order numbers, please include that as well. We will contact you after receipt to coordinate payment and the repairs.

Please call our customer service team at 800-265-0009 any time from 7:00 am until 6:00 pm Eastern Time. Or, you can email us at info@ensil.com as well. We are standing by to help you.

Orders can be prepaid with a major credit card, wire transfer, or a company check. Many of our customers and most first time customers use the credit card payment option. Net terms can sometimes be set up for subsequent orders by checking in with our credit office. All international sales are wire transfer only.

No we do not sell electronics parts or components but as a service to our regular customers we would be pleased to assist and source the hard to find parts for them.

No we do not sell any products unless our customers request which in that case as a service to our customers Ensil will source the required equipment for our customers. Ensil is a repair, rework, test, inspection, small lot assembly and R&D company.

Ensil Technical Services Inc. in US is registered with ITAR and in Canada is registered with CGP.

Ensil operates from both Canada and USA and has repair and technical facilities in both countries.

Yes. Presently Ensil is providing warehousing and logistic services for several manufacturers.

Ensil uses a few different software for design and development purposes such as:
ADS (Advanced Design System): RF/Microwave circuit simulation & design,
Altium Designer for PCB Design,
AutoCAD for Mechanical Design,
and the language for FPGA design: VHDL

Expand IPC’s offering of translated standards for key markets, Promote OEM and EMS/ODM adoption of IPC standards to drive demand through the supply chain, Increase local involvement in standards development worldwide, Extend IPC standards development into related industries/technologies www.ipc.org

Ensil warehouses well over 1.3 million parts in its inventors and constantly updates this inventory based on the needs and the future trends of repairs, reworks test, inspection, research, development and its small lot manufacturing and assembly services.

Ensil respects and abides by the copy right laws and the rights of the intellectual property holders and as such would not copy or decompile the software or codes embedded on the Integrated chips or contained in the systems or circuit boards sent to for repair unless customer or the trade mark holder would authorize Ensil to copy or decompile the codes which this authorization needs to be in writing and kept on file.

Yes. Ensil technical Services is registered with department of state for ITAR and Ensil Canada Ltd. is registered with Canadian Government for Controlled Goods Registration

As a prime defense contractor, Ensil has implemented a very strict security and confidentiality procedure, process and control which is documented and has been reviewed and approved by government agencies. When it comes to security and confidentiality of intellectual properties in nearly 30 years Ensil has never had a breach and has never been sanctioned by any government agencies both in Canada or USA. It is a general business practice for Ensil to sign NDA provided by our customers.

Yes. Ensil’s Quality Management System conforms to ISO 9001-2000 standards.

Yes. The list is a long one but to get an idea, Ensil has repaired, tested, and has done reverse engineering and retrofitted circuit boards and assemblies from the following systems:

- Sentinel Radar
- SINCGARS
- Submarine Sonar
- Tactical and Communication Radios
- Identify Friend or Foe (IFF) Transponder
- Military communication systems
- Military ECM devices
- Electronic warfare system
- AEW&C (Airborne Early Warning and Control System)
- Identify Friend or Foe (IFF) Transponder
- SATCOM
- Navy Radar Systems
- Submarine Sonar
- Sea Sparrow Missile
- Monopoles Radar
- Infrared Seeker
- Flight Line Test Sets
- FOF missiles
- LRU (line-replaceable unit)
- DMSMS
- Telemetry
- Fire Control
- Industrial Robotics
- Medical diagnostic equipment
- Logistics support services
- Reverse Engineering on the obsolescent circuit boards and assemblies
- Software debugging
- Software upgrades
  and more.

Ensil provides repair and rework for the following plat forms and equipment:

Airborne Early Warning and Control System (AEW&C)
Aircraft on ground
Amplifier
AN/APX-101
AN/APX-109
AN/APX-111
AN/APX-114
APX-100
APX-101
APX-64
APX-72
APX-76
Backplane
Circuit board and assemblies prototyping
Countermeasures
Couplers
Defence satellite communications systems
Demodulators
DMSMS (Diminishing Manufacturing Sources and Material Shortages)
Duplexer
E BAND
ECM (electronic countermeasure)
Electronic warfare
Exciter
Filter mixer
Fire control
Firefinder
Firefinder radar
Flight indicators
FOF missiles
FPS-117
GPS
Ground support
I BAND
Identify Friend or Foe (IFF) Transponder
Infrared Seeker
Interrogator
J BAND
K BAND
L BAND
S BAND
KY-532
KY-533
Legacy sustainment
LRU (line-replaceable unit)
Magnetron
Matrix assembly
Microwave
Military ECM devices
Monopulse beam control
Monopulse radar
Multiplexer
Navigation systems
Navy communication systems
Navy electronic equipment
Navy radar system
NETLIST
Oscillator
Power supplies
Radars
Receivers
RF amplifier
RF electronic systems
RF military equipment
RF military equipment repair
SATCOM
Sea Sparrow Missile
Search radar
Sentinel radar
SINCGARS
Sonar
SPAWAR
SPS-49
Submarine Sonar
Tactical and Communication Radios
Telecommunications
TPS-43
TPS-59
TPS-63
TPS-70
TPS-75
Transmitter
UPX-23
UPX-27
Waveguides

For a complete list please contact us at info@ensil.com